Frequently Asked Questions
What types of products does BookChem offer?
BookChem supplies a comprehensive range of cosmetic and specialty chemical ingredients, including:
- Surfactants
- Conditioners
- Emulsifiers
- Thickeners
- Solubilizers
- Opacifiers
- Pearlizers
- Antiseptics
- Aerogel
Our products are widely used in personal care, home care, industrial formulations, and advanced thermal insulation applications.
Do you offer product customization or formulation support?
Yes, we do. Our R&D team can help customize formulations to meet your specific requirements. Whether you need a surfactant with particular HLB value or a silica aerogel tailored for high-performance insulation, we can work with you from lab to application.
What is your Minimum Order Quantity (MOQ)?
MOQ varies by product. For most cosmetic ingredients, the MOQ is around 25 kg (one drum). For aerogel materials, the MOQ depends on the form (powder, blanket, panel). Contact our sales team for specific product requirements.
Where do you ship your products?
We ship globally. Our primary logistics hubs are located in Guangzhou and Shanghai, China. We offer sea, air, and express shipping options based on your urgency and budget.
Are your ingredients safe and compliant with international regulations?
Yes. All our ingredients meet international standards and can be accompanied by:
- COA (Certificate of Analysis)
- SDS (Safety Data Sheet)
- TDS (Technical Data Sheet)
- REACH registration (for EU customers)
- ISO-certified production documentation
We prioritize eco-friendly, non-toxic, and sustainable chemical sourcing.
Can I request samples before placing a bulk order?
Absolutely. We encourage sample testing before full-scale production. Samples are typically provided for free—you only pay for shipping. Let us know your application, and we’ll recommend suitable options.
What are your payment terms?
For new clients, we usually require 100% TT in advance. For long-term partners, flexible terms (such as 30% deposit + 70% before shipment) may be negotiated. We accept payment in USD, EUR, and CNY.
How do you ensure product quality?
We have strict QC/QA systems in place from raw material sourcing to final packaging. Each batch undergoes:
- Multi-point inspections
- Third-party verification if requested
- Retention of sample for 1 year
You can always request QC reports before shipment.
Can BookChem help with packaging and private labeling?
Yes. We offer flexible packaging sizes (from 100g lab sample to 200L drums or 1000L IBCs) and can provide custom labeling upon request. OEM/ODM services are available for bulk buyers.
What if I have a technical question or formulation issue?
Our technical team is happy to assist with formulation support, troubleshooting, and application optimization. Whether it’s emulsifier selection or aerogel integration, we’ve got your back.